Frequently Asked Questions
Prices on venessadiamonds.com are subject to change without notice. Please expect to be charged the price for the Venessa Diamonds merchandise you buy as it is listed on the day of purchase.
In-store pickup of items ordered online is available at our showroom at Kelawai Road, Penang, Malaysia.
For assistance with engagement rings, please call +60166102833; or, you may request to speak with one of our diamond experts via Venessa.com. As a complimentary service, a Venessa representative will contact you to answer any questions that you may have or schedule an in-store appointment. To set up a diamond consultation, please click here.
If you require assistance with wedding or gift registries, we offer in-store registry consultations at our showroom at Kelawai Road, Penang, Malaysia. Venessa’s Wedding & Gift Consultants have years of experience and will help you make choices with confidence. To schedule a complimentary registry consultation, click here. One of our consultants will contact you within 48 hours.
As a complimentary service, our knowledgeable Personal Shoppers are available to provide you with gift suggestions for all occasions or perhaps a little something just for you. To contact one of our Personal Shoppers, please call +60166102833
Venessadiamonds.com features a limited but extensive collection of Venessa Diamonds merchandise for online shopping. We continually add to our online merchandise offerings
Yes, it is safe to order on Venessa.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server
Venessa Diamonds offers resizing for select items. Please contact Customer Service at +60166102833 to enquire more.
When viewing a product on Venessa.com, you can click “Find In Store” and input your location to search for in-store availability. Please note that the availability of products are subject to change. To confirm that the product is still available at your local store, please contact Customer Service at +60166102833.
Venessa Diamonds currently accepts all major credit cards, bank transfer, and Venessa Diamonds gift cards. For information on alternate payment methods, please contact Customer Service at +60166102833.
-Ordering on Venessa.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Bag” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
You may also order over the phone via WhatsApp – +60166102833 or Email – email@example.com
Shipping & Return FAQ
Yes, we do ship internationally, but an extra cost may apply on top of the total bill.
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.
Venessa Diamonds. offers complimentary shipping for any item that you’d like to return.
Articles are accepted for store credit or exchange in the Malaysia. if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.
A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.
We have taken precautions in our warehouses in line with local health authority and government guidelines to protect our customers and employees. Next day delivery and express shipping are depending on the availability of the products. Please note, at this time product availability may be limited.
We do ship internationally.
Care & Repair
We repair items made by Venessa Diamonds. You may bring your items to the our showroom.
After we make an assessment, we will send you a free estimate.
Certain basic precautions should be taken with all of your jewelry. However, some gemstones, as outlined in this section, require special care.
Take care to protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry.
To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.
If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.
Between professional servicing, most gold and platinum jewelry can be maintained with a non-abrasive cleaner. Examine your jewelry regularly to make sure settings are snug and clasps and joints are secure.
Avoid exposing gold jewelry to household bleach, which will quickly cause gold to discolor and possibly disintegrate.
Jewelry storage is important as well. At the time of purchase, all Venessa Diamonds. jewelry is wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.
Once cleaned and polished, silver must be kept dry and properly stored. Silver polishing services are available for sterling silver jewelry, flatware and hollowware items manufactured by Venessa Diamonds. If you wish to have your silver polished, please contact your nearest Venessa Diamonds store or call Customer Service at +60166102833.
An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.
Using a small amount of Venessa’s silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
Sterling silver tarnishes, especially when exposed to salt air and products containing sulphur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Venessa strongly encourages you to wear your silver every day.
Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.
Since 2000, Venessa Diamonds has maintained the highest standards in design, materials and craftsmanship, creating jewelry that has been passed down from generation to generation. With some simple, basic care, you can help preserve and protect your jewelry for years to come.
Over time, fine jewelry can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry.
Professional cleanings are recommended as often as once a year. We encourage you to bring your Venessa Diamonds jewelry back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewelry care, including cleaning gemstones, restringing pearls and repairing clasps and earring backs.
At Venessa we only offer certified diamonds by GIA for diamonds 0.3ct and above. To ensure the diamond authenticity we at venessadiamonds.com will provide our customer with a picture or video of the laser inscription on the diamond before the delivery of your product.
We source our diamonds directly from the diamond manufacturers that produce the stones globally which means we can offer the stones at almost wholesale prices to the retail market. As a predominantly online company, our overheads are much smaller which means we can offer our stones at a more competitive and reasonable price.