Venessa Diamonds

How can I make returns or exchanges?

Venessa Diamonds. offers complimentary shipping for any item that you’d like to return.

Articles are accepted for store credit or exchange in the Malaysia. if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.